Frequently Asked Questions
Please email me at firstname.lastname@example.org or call 1-718-238-0111 to place an order. If I am not available to take your call, I will respond to your message as soon as possible.
Pieces are not mass produced; therefore, online ordering is not available. Please keep in mind that the more complicated pieces, especially if customized, will require more time to complete than smaller pieces. Please let me know if your order is time-sensitive. I will do my best to get your order to you by the date needed.
You will receive an email confirming your order and its total, which you should keep for your records. Please understand I will cancel the order if there is a problem with payment and I am unable to contact you by phone or email.
Please contact me for shipping options to destinations outside the U.S. The USPS does provide USPS Priority Mail International (PMI) to 190 countries/territories worldwide.
PAYMENTS and *SALES TAX:
I accept major credit cards and payment by check. Should you choose to pay by check, your order will ship when your check has cleared.
*New York City and State residents are subject to all applicable sales tax for your area.
U.S. orders are shipped via insured USPS Priority Mail small flat rate box ($5.80) with tracking, free delivery confirmation and up to $50.00 insurance. Shipping fees include shipping, handling and insurance. You will receive an email confirming shipment.
Shipment by other carriers, such as UPS and/or service type, such as Express Mail is available upon request. Please be aware of the increased costs when choosing an alternate carrier and/or service type.
If your order is lost, stolen or damaged, 30 days must pass from time of mailing before an insurance claim may be submitted.
If you do not receive your order or it arrives damaged, you must contact me via email at email@example.com or call 1-718-238-0111 before returning it insured with the original packaging.
Please see the chart for USPS Domestic Insurance rates shown below:
If you do not want your package insured, I am not responsible if the package is lost, stolen or damaged.
RETURNS, REFUNDS, EXCHANGES and DAMAGED ORDERS: